Appendix E Contacting Customer Support And Returning Hardware; Locating Component Serial Numbers - Juniper M10i Hardware Manual

Appendix E
Contacting Customer Support and
Returning Hardware

Locating Component Serial Numbers

This appendix describes how to return the router or individual components to Juniper
Networks for repair or replacement:
Locating Component Serial Numbers
Contacting Customer Support
on page 194
Return Procedure
Tools and Parts Required
Packing the Router for Shipment
Packing Components for Shipment
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of
the router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 02
Power Supply 0 Rev 02
Power Supply 1 Rev 02
HCM slot 0 REV 02
HCM slot 1 REV 02
Routing Engine 0 REV 01
Routing Engine 1 REV 01
CFEB slot 0 REV 05
CFEB slot 1 N/A
FPC 0
PIC 0 REV 03
PIC 1 REV 03
PIC 2 REV 02
PIC 3 REV 02
FPC 1
PIC 0 REV 04
on page 189
on page 193
on page 195
on page 195
on page 196
Part number Serial number
19152
710-008920 CA0345
740-008985 PE10738
740-008985 PE10745
710-008661 CA0374
710-008661 CA0364
740-008846 1000413124
740-008846 1000413128
710-008599 CA0153
N/A N/A
750-005726 HK8844
750-000611 AB8861
750-002987 HB3841
750-003037 HD4550
750-003343 HA7349
Locating Component Serial Numbers
Description
M10i
DC
DC
RE-5.0
RE-5.0
Internet Processor IIv1
backup
E-FPC
1x OC-12 ATM-II, MM
4x OC-3 SONET, MM
1x OC-12 SONET, SMIR
4x T1, RJ48
E-FPC
4x T3 ATM
189