Appendix G Contacting Customer Support And Returning M10I Hardware; Locating M10I Component Serial Numbers; Displaying M10I Router Components And Serial Numbers - Juniper M10i Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning M10i Hardware

Locating M10i Component Serial Numbers

Displaying M10i Router Components and Serial Numbers

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Locating M10i Component Serial Numbers on page 207
Contacting Customer Support on page 212
Returning a Hardware Component to Juniper Networks, Inc. on page 213
Tools and Parts Required to Remove Components from an M10i Router on page 214
Packing the M10i Router for Shipment on page 214
Guidelines for Packing M10i Components for Shipment on page 215
Displaying M10i Router Components and Serial Numbers on page 207
M10i CFEB and CFEB-E Serial Number ID Label on page 209
M10i HCM Serial Number ID Label on page 209
M10i PIC Serial Number ID Label on page 210
M10i Power Supply Serial Number ID Label on page 211
M10i Routing Engine Serial Number ID Label on page 211
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all the router
components and their serial numbers, enter the following command-line interface (CLI)
command (the first example output is for a CFEB, the second example output is for a
CFEB-E):
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 02
Power Supply 0 Rev 02
Power Supply 1 Rev 02
HCM slot 0 REV 02
HCM slot 1 REV 02
Routing Engine 0 REV 01
Routing Engine 1 REV 01
Part number Serial number
19152
710-008920 CA0345
740-008985 PE10738
740-008985 PE10745
710-008661 CA0374
710-008661 CA0364
740-008846 1000413124
740-008846 1000413128
Description
M10i
DC
DC
RE-5.0
RE-5.0
207