Returning A Tx Matrix Router Or Component; Displaying Tx Matrix Component Serial Numbers - Juniper TX MATRIX Hardware Manual

TX Matrix Hardware Guide

Returning a TX Matrix Router or Component

Displaying TX Matrix Component Serial Numbers

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If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number
is used to track the returned material at the factory and to return repaired or new
components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a router or component:
Determine the part number and serial number of the component.
1.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the router or component for shipment.
5.
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the TX Matrix router or component. To list all
the TX Matrix router components and their serial numbers, enter the following
command-line interface (CLI) command:
user@host> show chassis hardware scc
Hardware inventory:
Item Version
Chassis
Midplane REV 04
.
Part number Serial number
19227
710-002726 AX5632
http://www.juniper.net/support/
Description
T640
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