Appendix G Contacting Customer Support And Returning Mx240 Hardware; Locating Mx240 Component Serial Numbers; Displaying Mx240 Router Components And Serial Numbers - Juniper MX240 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning MX240 Hardware

Locating MX240 Component Serial Numbers

Displaying MX240 Router Components and Serial Numbers

Copyright © 2013, Juniper Networks, Inc.
Locating MX240 Component Serial Numbers on page 291
Contacting Customer Support on page 302
Returning a Hardware Component to Juniper Networks, Inc. on page 302
Packing the MX240 Router for Shipment on page 303
Guidelines for Packing Router Components for Shipment on page 305
Displaying MX240 Router Components and Serial Numbers on page 291
MX240 Chassis Serial Number Label on page 292
MX240 SCB Serial Number Label on page 293
MX240 DPC Serial Number Label on page 294
MX240 FPC Serial Number Label on page 295
MX240 PIC Serial Number Label on page 296
MX240 MPC Serial Number Label on page 297
MX240 MIC Serial Number Label on page 298
MX240 Power Supply Serial Number Label on page 300
MX240 Routing Engine Serial Number Label on page 301
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To display all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 01
FPM Board REV 01
PEM 0 Rev 02
Part number Serial number
JN10C75C9AFC
710-021041 TR1500
710-017254 KD4019
740-017330 000326
Description
MX240
MX240 Backplane
Front Panel Display
PS 1.2-1.7kW; 100-240V
291