Appendix G Contacting Customer Support And Returning Mx104 Hardware; Displaying Mx104 Components And Serial Numbers - Juniper MX104 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning MX104 Hardware

Displaying MX104 Components and Serial Numbers

Copyright © 2014, Juniper Networks, Inc.
Displaying MX104 Components and Serial Numbers on page 181
MX104 Chassis Serial Number Label on page 182
MX104 Fan Tray Serial Number Label on page 182
MX104 MIC Serial Number Label on page 183
MX104 Power Supply Serial Number Label on page 184
MX104 Routing Engine Serial Number Label on page 184
Contacting Customer Support on page 185
Returning a Hardware Component to Juniper Networks, Inc. on page 185
Packing the MX104 Router for Shipment on page 186
Guidelines for Packing Router Components for Shipment on page 187
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To display all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 28
PEM 0 REV 03
PEM 1 REV 03
Routing Engine 0 REV 03
Routing Engine 1 REV 03
AFEB 0
Processor
FPC 0
MIC 0 REV 02
PIC 0
PIC 1
MIC 1 REV 02
PIC 2
FPC 1
Part number Serial number
G3498
750-044219 CAAX5767
740-045932 1H073050110
740-045932 1H073050017
750-053342 CABP2893
750-053342 CABP2978
BUILTIN BUILTIN
BUILTIN BUILTIN
750-046905 CAAV2145
BUILTIN BUILTIN
BUILTIN BUILTIN
750-047733 CAAN7024
BUILTIN BUILTIN
BUILTIN BUILTIN
Description
MX104
MX104
DC Power Entry Module
DC Power Entry Module
RE-MX-104
RE-MX-104
Forwarding Engine
MPC BUILTIN
3D 20x 1GE(LAN)-EH,SFP
10x 1GE(LAN) -EH SFP
10x 1GE(LAN) -EH SFP
16x CHE1T1 -H, RJ48
16x CHE1T1 -H, RJ48
MPC BUILTIN
181