Appendix G Contacting Customer Support And Returning T640 Router Hardware; Locating T640 Component Serial Numbers Using The Cli - Juniper T640 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning T640 Router Hardware

Locating T640 Component Serial Numbers Using the CLI

Copyright © 2013, Juniper Networks, Inc.
Locating T640 Component Serial Numbers Using the CLI on page 453
T640 Component Serial Number Label Locations on page 454
Contacting Customer Support on page 461
Returning a Hardware Component to Juniper Networks, Inc. on page 461
Tools and Parts Required to Remove Components from a T640 Router on page 462
Packing the T640 Router for Shipment on page 463
Packing T640 Router Components for Shipment on page 464
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 04
FPM GBUS REV 02
FPM Display REV 02
CIP REV 05
PEM 0 Rev 03
SCG 1 REV 04
Routing Engine 0 REV 10
Routing Engine 1 REV 01
CB 0 REV 06
CB 1 REV 06
FPC 2 REV 05
CPU REV 14
PIC 0 REV 01
PIC 1 REV 01
PIC 2 REV 01
PIC 3 REV 01
MMB 0 REV 02
MMB 1 REV 02
PPB 0 REV 04
Part number Serial number
19227
710-002726 AX5632
710-002901 HE3247
710-002897 HA4866
710-002895 HC0472
740-002595 MJ10270
710-003423 HF6033
740-005022 P10865702813
740-005022 210928800105
710-002728 HE3624
710-002728 HE3616
710-007529 HL7801
710-001726 HJ7092
750-004535 HC0745
750-004535 HD5424
750-004535 HD5552
750-004535 HD5416
710-005555 HL7303
710-005555 HL7167
710-002845 HM4429
Description
T640
Power Entry Module
RE-3.0
RE-3.0
FPC Type 3
1x OC-192 SM SR1
1x OC-192 SM SR1
1x OC-192 SM SR2
1x OC-192 SM SR1
MMB-288mbit
MMB-288mbit
PPB Type 3
453