Table of Contents
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Action
Step 1
a
From the home screen, touch Settings > Paper > Size/Type.
b
Select the paper source.
c
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 3
a
From the home screen, touch Status/supplies > Hardware.
b
Check the status of the black and color imaging components.
Does the status indicate OK?
Step 4
Measure the distance from one point of the original image to the
same point on the ghost image.
Is the distance 43.9 mm?
Step 5
•
If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
•
If the affected color is black, then replace the imaging unit.
Does the problem remain?
Step 6
a
Check if the ghost image is colored or black.
b
Measure the distance from one point of the original image to
the same point on the ghost image.
Is the distance 94.2 mm?
Step 7
•
If the ghost image is colored, then replace the color
photoconductor unit.
•
If the ghost image is black, then replace the black imaging kit.
Does the problem remain?
Diagnostics and troubleshooting
50
Yes
Go to step 3.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
5028
No
Go to step 2.
The problem is
solved.
Go to step 6.
Go to step 6
The problem is
solved.
Go to step 8.
The problem is
solved.
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