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Action
Step 11
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Step 12
Replace the sensor.
Does the problem remain?
Step 13
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Redrive
b
Select a setting, and then touch Start.
Does the motor run?
Step 14
Check the cable on the JOUTDC connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Step 15
Replace the motor (output). See
page
334.
Does the problem remain?
Sensor (duplex path 1): Paper failed to clear service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
"Motor (output) removal" on
Diagnostics and troubleshooting
102
Yes
Go to step 13.
Go to step 13.
Go to step 15.
Go to step 15.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
5028
No
Go to step 12.
The problem is
solved.
Go to step 14.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
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