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Actions
Step 3
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b
Check if the lines appear on the same area of the page.
Do the lines appear on the same area?
Step 4
Perform the repeating defects check. See
check" on page
62.
Does the problem remain?
Step 5
Check the pages right after the defective page.
Do the lines appear after two consecutive normal pages were
printed?
Step 6
Check the transfer module for contamination.
Is the transfer module free of contamination?
Step 7
Clean the transfer module.
Does the problem remain?
Text or images cut off check
Leading edge
ABC
DE
ABC
DE
ABC
DE
Trailing edge
Actions
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
"Repeating defects
Diagnostics and troubleshooting
46
Yes
Go to step 4.
Go to step 5.
Go to step 6.
Contact the next
level of support.
Contact the next
level of support.
Yes
Contact the next
level of support.
5028
No
Go to step 5.
The problem is
solved.
The problem is
solved.
Go to step 7.
The problem is
solved.
No
Go to step 2.
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