Table of Contents
Advertisement
Action
Step 5
Check if the printer, driver, or job settings are selecting the tray that
holds the RFID media.
Do the settings specify Tray 3 or Tray 4?
Step 6
Configure the printer, driver, or job settings to specify the tray that
holds the RFID media.
Note: This error indicates that the printer attempted to program
an RFID tag and failed to do so. To disable the printer from
programming the RFID tag, navigate to Settings > RFID, and
then set Stop on Error to YES. You can also modify by the Retry
Count setting. Navigate to Settings > RFID > Retry Count, and
then assign a value except 0.
Does the problem remain?
Step 7
a
Check if the Retry Count setting is greater than zero.
From the home screen, navigate to:
Settings > RFID > Retry Count
b
Check if the error happens every N pages.
Is the Retry Count setting greater than 0 and happens every N
pages?
Step 8
Check if the RFID media is rotated to the correct orientation for the
user's application.
Note: The orientation of the media loaded in the tray should
match the orientation specified by the user's RFID system
design.
Is the RFID media rotated to the correct orientation?
Step 9
Rotate the media to the correct orientation for the user's
application.
Does the problem remain?
Step 10
Check whether the failed pages are oriented opposite the "good"
pages.
Note: Due to the way RFID media is packaged, some sheets in
the input stack may be rotated, which may cause them to fail the
program.
Are the failed pages oriented opposite the good pages?
Diagnostics and troubleshooting
181
Yes
Go to step 7.
Go to step 7.
Go to step 8.
Go to step 9.
Go to step 10.
Go to step 11.
5028
No
Go to step 6.
The problem is
solved.
Go to step 12.
Go to step 10.
The problem is
solved.
Go to step 12.
Advertisement
Table of Contents
