Page 1 DIGITAL FULL COLOR PRINTER MX-C407P User's Guide September 2021 Machine type: 5029 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Attaching cables..............................10 Using the control panel................11 Panel with touch-screen display........................11 Understanding the status of the power button and indicator light............11 Setting up and using the home screen applications......
Page 3 Contents Printing from a ﬂash drive..........................29 Supported ﬂash drives and ﬁle types......................30 Conﬁguring conﬁdential jobs.......................... 31 Printing conﬁdential and other held jobs..................... 31 Printing a font sample list..........................32 Printing a directory list............................. 32 Understanding the printer menus............33 Menu map................................33 Device...................................34 Print..................................
Page 4 Contents Clearing jams.....................103 Avoiding jams..............................103 Identifying jam locations..........................104 Paper jam in trays............................105 Paper jam in door A............................105 Paper jam in the standard bin........................109 Paper jam in the multipurpose feeder......................109 Paper jam in the manual feeder........................110 Troubleshooting..................
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 9: Printer Configurations
Learning about the printer Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 10: Attaching Cables
Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 11: Using The Control Panel
Using the control panel Using the control panel Panel with touch-screen display Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Power button •...
Page 12 Using the control panel Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Page 13: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 14: Customizing The Home Screen
Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 15: Managing Contacts
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 16 Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 17: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 18 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup, and then make sure that the side guides ﬁt snugly against the paper. Notes: • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. •...
Page 19: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. Adjust the guide to match the size of the paper that you are loading.
Page 20: Loading The Manual Feeder
Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer ﬁrst for one‑sided printing. •...
Page 21 Loading paper and specialty media Note: Make sure that the guides ﬁt snugly against the paper, but not too tight as to cause the paper to buckle. Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. •...
Page 22: Linking Trays
Loading paper and specialty media Linking trays From the control panel, navigate to: Settings > Paper > Tray Conﬁguration For non-touch-screen printer models, press to navigate through the settings. Select a paper source. Set the same paper size and paper type for the trays that you are linking. From the control panel, navigate to: Settings >...
Page 23: Paper Support
Paper support Paper support Supported paper sizes Note: Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray.
Page 24 Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.)
Page 25: Supported Paper Types
Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm...
Page 26: Supported Paper Weights
Paper support Paper type Standard Manual Optional 650‑sheet duo tray Optional Two‑sided 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Plain paper Card stock Envelopes Paper labels Vinyl labels Supported paper weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder.
Page 27 Paper support Paper type and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided weight 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Card stock 105.1–162 g/m grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m grain long (28.1– 53‑lb bond) Paper Labels 131 g/m...
Page 28: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 29: Printing From A Flash Drive
Printing Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 30: Supported Flash Drives And File Types
Printing Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives Notes: –...
Page 31: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs Using the control panel From the home screen, touch: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 32: Printing A Font Sample List
Printing For Macintosh users With a document open, choose File > Print. From the Preview or Media & Quality menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer control panel, release the print job. Navigate to: Held jobs >...
Page 33: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Accessibility • • Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management Visible Home Screen Icons •...
Page 34: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 35 Understanding the printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled Audio Feedback Enable audio feedback for button presses, panel interactions, paper loaded prompts, and error notiﬁcations. Button Feedback Note: This menu item appears only in some printer models. Audio Feedback Adjust the volume of the printer speakers.
Page 36 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 37 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address(Off*) Use SSL/TLS(Disabled*)
Page 38 Understanding the printer menus Menu item Description Error Prevention Set the time before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 seconds (720*) Error Prevention Set the printer to show a message when a short paper error occurs.
Page 39 Understanding the printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 40 Understanding the printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 41 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears. Paper Prompts Auto* Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Manual Paper Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load...
Page 42 Understanding the printer menus Menu item Description Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Print Conﬁguration Print color content in grayscale.
Page 43 Understanding the printer menus Menu item Description Device Operations Erase messages that were remotely installed. Clear all remotely‑installed messages Device Operations Show existing error messages on the display after the printer remains inactive on the home screen for a time which is equal Automatically Display Error Screens to the Screen Timeout setting.
Page 44: Print
Understanding the printer menus Menu Description Status/Supplies Specify which icons to show on the home screen. Job Queue Change Language Address Book Bookmarks Held Jobs App Proﬁles Display Customization Eco‑Settings About this Printer Menu item Description Asset Tag Describe the printer. The maximum length is 32 characters. Printer Location Identify the printer location.
Page 45 Understanding the printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper.
Page 46 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 47 Understanding the printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 48 Understanding the printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 49 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 50 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 51 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Notes: Disk • Flash and Disk appear only when a ﬂash memory or hard disk is Flash installed. • For Flash and Disk to appear, make sure that they are not read‑ or write‑protected.
Page 52 Understanding the printer menus Menu item Description Auto LF after CR Set the printer to perform a line feed after a carriage return control command. Off* Tray Renumber • Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a Assign MP Feeder given paper source.
Page 53: Paper
Understanding the printer menus Menu item Description Invert Invert bitonal monochrome images. Off* Note: This menu item does not apply to GIF or JPEG image formats. Scaling Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width...
Page 54 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. All Listed* •...
Page 55: Usb Drive
Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] USB Drive Note: This menu appears only in some printer models.
Page 56 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side...
Page 57: Network/Ports
Understanding the printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
Page 58 Understanding the printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
Page 59 Understanding the printer menus Menu item Description WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal. Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2.
Page 60 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 61 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 62 Understanding the printer menus Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 63 Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 64 Understanding the printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Base Conﬁguration Set the IPSec base conﬁguration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 65 Understanding the printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers.
Page 66 Understanding the printer menus Menu item Description Enable FTP/TFTP Send ﬁles using FTP/TFTP. Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certiﬁcate FTP Default IP Port Timeout for HTTP/FTP...
Page 67 Understanding the printer menus Menu item Description PS SmartSwitch Set the printer to switch to PostScript emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 68: Security
Understanding the printer menus Menu item Description Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK on Setup Page Show the PSK on the Network Setup Page. Group Owner IP Address Specify the IP address of the group owner.
Page 69 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 70 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 71 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 72 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 73 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 74 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 75: Reports
Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
Page 76: Help
Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 77: Troubleshooting
Understanding the printer menus Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Printing the Menu Settings Page From the control panel, navigate to: > Settings > > Reports > Select Menu Settings Page, and then press...
Page 78: Securing The Printer
Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 79: Encrypting The Printer Hard Disk
Securing the printer Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
Page 80 Securing the printer • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data •...
Page 81: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Setting up e‑mail alerts Conﬁgure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or when there is a paper jam.
Page 82 Maintaining the printer Using the wireless setup wizard in the printer Notes: • These instructions apply only to some printer models. • Before using the wizard, make sure that the printer ﬁrmware is updated. For more information, see “Updating ﬁrmware” on page 155.
Page 83 Maintaining the printer Using the personal identiﬁcation number (PIN) method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method For non-touch-screen printer models, press to navigate through the settings. Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address ﬁeld.
Page 84 Maintaining the printer Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct From the mobile device, go to the settings menu. Enable Wi‑Fi, and then tap Wi‑Fi Direct.
Page 85 Maintaining the printer For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct connection.
Page 86: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 87: Ordering Parts And Supplies
Maintaining the printer Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the control panel, navigate to: Settings >...
Page 88: Replacing Parts And Supplies
Maintaining the printer Select a notiﬁcation for each supply item. Apply the changes. Replacing parts and supplies Replacing a toner cartridge Open door B. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 89 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 90 Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the waste toner bottle Open door B. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 91 Maintaining the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 92 Maintaining the printer Remove the right side cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 93 Maintaining the printer Insert the new waste toner bottle. Insert the right side cover. Close door B. Close door A. Replacing an imaging kit Open door B.
Page 94 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 95 Maintaining the printer Remove the right side cover. Remove the waste toner bottle.
Page 96 Maintaining the printer Remove the toner cartridges. Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit...
Page 97 Maintaining the printer Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units. • When replacing the black imaging kit, save the cyan, magenta, and yellow developer units from the used imaging kit.
Page 98 Maintaining the printer Insert the imaging kit until it is fully seated. Insert the toner cartridges.
Page 99 Maintaining the printer Insert the waste toner bottle. Insert the right side cover. Close door B. Close door A.
Page 100: Moving The Printer
Maintaining the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without use‑and‑return program agreement terms may be reset and remanufactured.
Page 101: Saving Energy And Paper
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or contact the place where you purchased the printer. Saving energy and paper Conﬁguring power save mode settings Sleep mode From the control panel, navigate to: Settings >...
Page 102 Maintaining the printer • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy.
Page 103: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 104: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 105: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Paper jam below the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 106 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 107 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A.
Page 108 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 109: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Remove the jammed paper. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Note: Make sure that all paper fragments are removed. Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models.
Page 110: Paper Jam In The Manual Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 111 Clearing jams Insert the tray.
Page 112: Troubleshooting
Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 113 “Ghost images” on page 115 “Gray or colored background”...
Page 113: Printing Problems
Troubleshooting “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 125 page 125 page 126 Printing problems Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 114 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Print the document. Is the print too dark? Step 2 Go to step 3.
Page 115 Troubleshooting Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 116 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact your dealer.
Page 117 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 118 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver Print the document. Is the print light? Step 4 Go to step 5. The problem is solved.
Page 119 Troubleshooting Missing colors Contact your dealer. Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 120 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print mottled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages.
Page 121 Troubleshooting Solid color or black images Contact your dealer. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 122 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 123 Troubleshooting Uneven print density Contact your dealer. Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
Page 124 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 125 Troubleshooting Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. •...
Page 126 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 127 Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. Delete the print job, and then send it again. Are the documents printed? Step 3 The problem is Go to step 4.
Page 128 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 129 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 130 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 131 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 132: Configuring The Smtp Server
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is Go to step 3.
Page 133: Unable To Read Flash Drive
Troubleshooting • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Device > Notiﬁcations > E‑mail Alerts Setup. From the E‑mail Setup section, conﬁgure the settings. Click Save. Unable to read ﬂash drive Action Step 1 Go to step 2.
Page 134: Network Connection Problems
Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 135: Hardware Options Problems
Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings.
Page 136: Paper Feed Problems
Troubleshooting Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 137 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate > On [1,2,1,2,1,2] For non‑touch‑screen printer models, press to navigate through the settings.
Page 138 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 139 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 140: Color Quality Problems
Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
Page 141 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
Page 142 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 143: Contacting Your Dealer
Troubleshooting Action Step 2 Contact your dealer. The problem is solved. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance For non-touch-screen printer models, press to navigate through the settings. Adjust the settings. Print the document.
Page 144: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – PCIe – DDR3 DRAM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • Printer hard disk (SATA) Note: Some options are available only in some printer models.
Page 145 Upgrading and migrating...
Page 146 Upgrading and migrating Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near and easily accessible. Turn on the printer.
Page 147 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 148 Upgrading and migrating Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149 Upgrading and migrating Using a ﬂat‑head screwdriver, remove the hard disk port cover from the controller board access cover.
Page 150 Upgrading and migrating Unpack, and then assemble the hard disk.
Page 151 Upgrading and migrating Attach the hard disk to the controller board access cover. Connect the hard disk interface cable to the controller board, and then attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 152: Software
Upgrading and migrating CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 153 Upgrading and migrating Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: • Connect the printer and the computer to the same network. For more information on connecting the printer to a network, see “Connecting the printer to a Wi‑Fi network”...
Page 154: Firmware
Upgrading and migrating • If you want custom printing features, then select the manufacturer print driver. To install the driver, “Installing the printer software” on page 152. Add the printer. Adding available options in the print driver For Windows users Open the printers folder.
Page 155 Upgrading and migrating Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your sales representative. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 156: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 157 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 158 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 159 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 160 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 161 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 570 Two-sided: 380 Copy...
Page 162 Notices Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month. Notes on EPEAT-registered imaging equipment products: •...
Page 163 Notices Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 164 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Page 165: Index
Index Index clearing jams directory list in the standard bin 109 printing 32 accessing the controller collated printing does not display brightness board 144 work 137 adjusting 101 adding contacts 15 Color Correction documents, printing adding groups 15 manual 140 from a computer 28 adding hardware options Color Correction Content 140...
Page 166 Index locating jam areas 104 PCL 51 locations 104 PDF 50 groups jams, clearing PostScript 50 adding 15 in the manual feeder 110 Power Management 38 deleting 16 Preferences 34 editing 16 Print 76 Quality 47 letterhead Remote Operator Panel 35 loading 19, 20 hardware options Restore Factory Defaults 40...
Page 167 Index ordering a black and color text or images cut off 121 printer ports 10 imaging kit 87 toner easily rubs off 122 printer reports ordering a black imaging kit 87 uneven print density 123 viewing 81 ordering a waste toner bottle 87 vertical dark lines 124 printer settings ordering supplies...
Page 168 Index selecting a location for the troubleshooting USB port 10 printer 8 cannot open Embedded Web enabling 133 setting the paper size 17 Server 134 using the control panel setting the paper type 17 FAQ about color printing 141 touch-screen display 11 setting up e‑mail 132 printer is not responding 131 using the home screen 13...

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