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Action
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the tray for overfilling.
Is the tray overfilled?
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Step 5
Check the paper path along the tray exit.
Is the paper path free of fragments and contamination?
Step 6
Clean the paper path.
Does the problem remain?
Step 7
Perform a print job.
Does the problem remain?
Sensor (tray 1 pick): Paper cleared too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the tray for overfilling.
Is the tray overfilled?
Diagnostics and troubleshooting
133
Yes
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 7.
Go to step 7.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 4.
5028
No
The problem is
solved.
Go to step 5.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 5.
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