Table of Contents
Advertisement
Error code
Description
52
Flash memory is full.
53
Unformatted flash memory.
54
Serial port or network error.
55
Unsupported option.
56
Parallel, serial, or USB port disabled.
57
Configuration changed – held jobs lost.
58
Too many flash options or trays.
58.xx
Optional tray is defective or incorrectly installed. See
59
Incompatible option or tray.
61
Defective hard disk.
62
Hard disk is full.
63
Unformatted hard disk.
64
Unsupported hard disk format.
Mismatched paper size service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the controller board pins for damage, and replace if
necessary. See
"Controller board removal" on page
Does the problem remain?
393.
Diagnostics and troubleshooting
176
Action
"Insufficient flash memory service check"
See
on page
185.
See
"Flash memory failure service check" on
page
184.
See
"Flash memory failure service check" on
page
184.
See
"Unsupported internal option service
check" on page 185
See
"Disabled port service check" on
page
186.
‑‑
"Excess options service check" on
See
page
187.
"Hardware failure service check" on
page
182.
"Incompatible hardware option service
See
check" on page
188.
See
"Hard disk failure service check" on
page
188.
See
"Hard disk failure service check" on
page
188.
Format the hard disk.
Format the hard disk.
Yes
Go to step 3.
Go to step 3.
Contact the next
level of support.
5028
No
Go to step 2.
The problem is
solved.
The problem is
solved.
Advertisement
Table of Contents
