Sharp MX-C507P Service Manual page 222

Incompatible hardware option service check
Action
Step 1
CAUTION—SHOCK HAZARD: Do not perform this step if
the printer is on.
a
Reseat the hardware option cables.
b
Check the cables for damage, and replace if necessary.
Does the problem remain?
Step 2
Check if the firmware version of the hardware option is supported
by the engine firmware, and update the firmware if necessary.
Note: Contact the next level of support for the correct firmware
version.
Does the problem remain?
Step 3
Check the hardware option controller board pins for damage, and
replace if necessary.
Does the problem remain?
Hard disk failure service check
Action
Step 1
Delete unnecessary files:
•
Navigate to Settings > Print Settings > Utilities Menu
> Delete Downloads on Disk > Yes.
•
Enter the Configuration menu, and then navigate to Settings >
Jobs on Disk > Delete.
Does the problem remain?
Step 2
Make sure that the firmware version installed is the latest.
Does the problem remain?
Diagnostics and troubleshooting
188
Yes
Go to step 2.
Go to step 3.
Contact the next
level of support.
Yes
Go to step 2.
Go to step 3.
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
The problem is
solved.
The problem is
solved.