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Action
Step 11
Make sure that all pages are in the correct and similar orientation.
Does the problem remain?
Step 12
Replace the RFID media.
Does the problem remain?
RFID data within print job is invalid service check
Action
Step 1
Check if the RFID job data, including the RFID data, has correctly
formatted.
Note: These errors do not indicate problems with the hardware
or RFID media.
Has the RFID job data correctly formatted?
Step 2
Reformat the RFID job data.
Does the problem remain?
Step 3
Clear any existing error code. See the RFID Programmer's Guide.
Note: Each specific error code indicates a specific type of
problem with the RFID data.
Does the problem remain?
Hardware failure service check
Action
Step 1
a
Check if the RFID Option is installed immediately below the
base printer and in the "Tray 2" position.
b
Check if there is at least one optional tray installed below the
RFID option.
Is the RFID Option positioned as Tray 2 and is there at least one
optional tray installed below it?
Diagnostics and troubleshooting
182
Yes
Contact the next
level of support.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Contact the next
level of support.
Yes
Go to step 3.
5028
No
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
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