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Action
Step 16
Reinstall or replace the motor. See
pass‑through) removal" on page
Does the problem remain?
Step 17
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b
Find the motor (Pass-through (tray 4)), and then touch Start.
Does the motor run?
Step 18
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
Step 19
Reinstall or replace the motor. See
pass‑through) removal" on page
Does the problem remain?
Step 20
Perform a print test.
Does the problem remain?
Sensors (tray [x] trailing edge and pass-through): Paper cleared too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
"Motor (550-sheet tray
416.
"Motor (550-sheet tray
416.
Diagnostics and troubleshooting
151
Yes
Go to step 17.
Go to step 20.
Go to step 20.
Go to step 20.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
5028
No
The problem is
solved.
Go to step 18.
Go to step 19.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
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