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Error code
Description
244.98
Paper was detected later than expected at the
sensor (tray 4 pass-through) or at the sensor (tray
4 trailing edge). Paper source is undetermined.
Sensors (tray [x] trailing edge and pass-through) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Step 6
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 7
Reinstall or replace the sensor. See
trailing edge) removal" on page
Does the problem remain?
"Sensor (550-sheet tray
420.
Diagnostics and troubleshooting
144
Action
"Sensors (tray [x] trailing edge and pass-
See
through): Paper arrived too late service
check" on page
160.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 8.
Go to step 8.
Go to step 8.
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
Go to step 7.
The problem is
solved.
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