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Action
Step 8
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Pass-through (tray [x])).
Does the sensor status change while toggling the sensor?
Step 9
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 10
Reinstall or replace the sensor. See
through) removal" on page
Does the problem remain?
Step 11
Perform a print test.
Does the problem remain?
Sensors (tray [x] trailing edge and pass‑through): Paper arrived too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
"Sensor (550-sheet tray pass-
419.
Diagnostics and troubleshooting
145
Yes
Go to step 11.
Go to step 11.
Go to step 11.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
5028
No
Go to step 9.
Go to step 10.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
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