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Action
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Step 8
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests > Deskew
b
Touch Start.
Does the motor run?
Step 9
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 10
a
Replace the motor (registration).
b
Perform a print job.
Does the problem remain?
Sensor (input): Paper cleared too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the tray for overfilling.
Is the tray overfilled?
Diagnostics and troubleshooting
84
Yes
Go to step 7.
Go to step 8.
Contact the next
level of support.
Go to step 10.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 4.
5028
No
The problem is
solved.
The problem is
solved.
Go to step 9.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 5.
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