Table of Contents
Advertisement
Action
Step 3
a
Replace the media feeder. See
page
411.
b
Perform a feed test until the tray is out of paper.
Does the problem remain?
Step 4
Perform a feed test until the tray is out of paper.
Does the problem remain?
242–244 paper jams
242 paper jam messages
Error code
Description
242.xx
Paper fed from tray 3 or tray 4 remains at Tray 2
(RFID Option) for a longer period of time.
242.21
Paper fed from tray 2 remains detected at the
sensor (tray 2 pass‑through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
242.22
Paper fed from tray 2 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
242.24
Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
earlier than expected.
242.25
Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
later than expected.
242.26
Paper fed from tray 2 was picked but it never
arrived at the sensor (tray 2 trailing edge).
242.27
Paper fed from tray 2 never cleared the sensor
(tray 2 trailing edge).
242.28
Paper fed from tray 2 was detected later than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
242.31
Paper fed from tray 3 remains detected at the
sensor (tray 2 pass‑through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
242.32
Paper fed from tray 3 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
"Media feeder removal" on
Diagnostics and troubleshooting
139
Yes
Contact the next
level of support.
Contact the next
level of support.
Action
See
"RFID Option jam service check" on
page
163.
See
"Sensors (tray [x] trailing edge and
pass-through) static jam service check" on
page
144.
"Sensors (tray [x] trailing edge and
See
pass‑through): Paper arrived too early
service check" on page
See
"Sensors (tray [x] trailing edge and
pass-through): Paper cleared too early
service check" on page
See
"Sensors (tray [x] trailing edge and
pass-through): Paper cleared too late
service check" on page
"Sensor (tray [x] pass-through): Tray [x]
See
failed to pick service check" on page
"Sensors (tray [x] trailing edge and
See
pass‑through): Paper failed to clear service
check" on page
158.
See
"Sensors (tray [x] trailing edge and
pass-through): Paper arrived too late
service check" on page
See
"Sensors (tray [x] trailing edge and
pass-through) static jam service check" on
page
144.
"Sensors (tray [x] trailing edge and
See
pass‑through): Paper arrived too early
service check" on page
5028
No
The problem is
solved.
The problem is
solved.
145.
151.
153.
155.
160.
145.
Advertisement
Table of Contents
