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Printer fails to program RFID tags service check
Note: This applies only to a printer that has an RFID Option installed.
Action
Step 1
a
From the home screen, navigate to:
Settings > RFID
b
Check the values of the following settings:
•
Stop on Error
•
Mark on Error
•
Retry Count
c
If the values of the settings match any of the following
combinations, then modify the settings.
Stop on Error Mark on Error Retry Count
NO
NO
Does the problem remain?
Step 2
Check whether the actual behavior matches the intended behavior
for the RFID menu settings. See
codes) of printers with RFID Option" on page
Does the behavior match the intended behavior for the RFID menu
settings?
Step 3
Make sure that the print job stream actually includes RFID content.
To check whether the print job includes RFID content:
a
Load plain paper (non-RFID) into the tray.
b
From the home screen, navigate to Settings > RFID, and then
make sure that Stop on Error is set to ON and Retry Count is
set to 0.
c
Resend the print job.
Note: If the job prints without error, then there is no RFID
content in the job.
Does the problem remain?
NO
0
NO
N > 0
"Behavioral issues (without error
Diagnostics and troubleshooting
Yes
Go to step 2.
Go to step 3.
271.
Go to step 4.
268
5028
No
The problem is
solved.
Go to step 4.
The problem is
solved.
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