Table of Contents
Advertisement
Action
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b
Check the test page.
Did the print defect appear on all the pages?
Step 3
•
If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
•
If the affected color is black, then go to step 4.
Does the problem remain?
Step 4
If the affected color is black only, then replace the black imaging
kit.
Does the problem remain?
Step 5
Replace the color imaging kit.
Does the problem remain?
Step 6
Check the transfer module for proper installation and damage, and
replace if necessary. See
page
371.
Does the problem remain?
Step 7
Replace the printhead. See
Does the problem remain?
Ghost images check
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
A
B
C
D
"Transfer module removal" on
"Printhead removal" on page
Leading edge
Trailing edge
Diagnostics and troubleshooting
Yes
Go to step 6.
Go to step 5.
Go to step 6.
Go to step 6.
Go to step 7.
Contact the next
level of support.
397.
49
5028
No
Go to step 3.
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
Advertisement
Table of Contents
