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Action
Step 28
Perform a job to test the option.
Does the problem remain?
Step 29
a
Upgrade the firmware if it was not upgraded in a previous step.
Note: Contact your next level of support for the correct
firmware level to use.
b
Reset the printer.
c
Send a print job.
Does the problem remain?
Step 30
a
Replace the faulty ISP option.
b
Reset the printer.
Does the problem remain?
Step 31
Contact your next level of support.
Provide the following information:
•
Exact 900.xx error digits and complete error message
•
Printed menu settings page
•
Printed network settings page
•
Device error log
•
A sample print file if the error appears to be isolated to a single file
•
File/Application used if the error is related to specific print file
•
Device operating system
•
Driver used (PCL/PS)
•
Frequency of the occurrence of the error
91y errors
91y error messages
Error code
910.xx
911.xx
912.xx
913.xx
Description
General engine software error.
General engine software error.
Diagnostics and troubleshooting
Yes
Go to step 29.
Go to step 30.
Go to step 31.
Action
See
"91x.xx (910.xx‑919.xx) Engine
software service check" on page
See
"913.xx error code check" on
page
240
No
Go to step 26.
Go to step 26.
Go to step 26.
241.
5028
241.
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