Table of Contents
Advertisement
Action
Step 7
Check the paper condition in the tray.
Is the paper crumpled or damaged?
Step 8
Replace the crumpled or damaged paper.
Does the problem remain?
Step 9
Check the tray separator pad for proper installation and damage.
Is the separator pad properly installed and free of damage?
Step 10
Reinstall or replace the separator pad.
Does the problem remain?
Step 11
Check the condition of the tray pick rollers.
Are the pick rollers free from excess wear, contamination, and
damage?
Step 12
Replace the pick rollers.
Does the problem remain?
Step 13
Check the paper path exiting the paper tray.
Is the paper path free of fragments and contamination?
Step 14
Clean the paper path.
Does the problem remain?
Step 15
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Diagnostics and troubleshooting
161
Yes
Go to step 8.
Go to step 9.
Go to step 11.
Go to step 11.
Go to step 13.
Go to step 13.
Go to step 15.
Go to step 15.
Go to step 18.
5028
No
Go to step 9.
The problem is
solved.
Go to step 10.
The problem is
solved.
Go to step 12.
The problem is
solved.
Go to step 14.
The problem is
solved.
Go to step 16.
Advertisement
Table of Contents
