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Action
Step 13
Check the paper path exiting the paper tray.
Is the paper path free of fragments and contamination?
Step 14
Clean the paper path.
Does the problem remain?
Step 15
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Step 16
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 17
Reinstall or replace the sensor. See
trailing edge) removal" on page
Does the problem remain?
Step 18
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests > Motor tests
> Pick (tray [x])
b
Select a setting, and then touch Start.
Does the motor run?
Step 19
Reseat the motor cable, and then check the motor for misalignment
and damage.
Is the motor properly installed and free of damage?
Step 20
Reinstall or replace the motor. See
removal" on page
418.
Does the problem remain?
"Sensor (550-sheet tray
420.
"550‑sheet tray paper feeder
Diagnostics and troubleshooting
157
Yes
Go to step 15.
Go to step 15.
Go to step 18.
Go to step 18.
Go to step 18.
Go to step 21.
Go to step 21.
Go to step 21.
5028
No
Go to step 14.
The problem is
solved.
Go to step 16.
Go to step 17.
The problem is
solved.
Go to step 19.
Go to step 20.
The problem is
solved.
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