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Action
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the duplex rollers for damage.
Are the rollers free of damage?
Step 4
Replace the duplex.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Duplex path 2).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Step 8
Perform a print job.
Does the problem remain?
Sensor (duplex path 2) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Diagnostics and troubleshooting
110
Yes
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 8.
Go to step 7.
Go to step 8.
Contact the next
level of support.
Yes
Go to step 3.
5028
No
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
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