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Action
Step 3
Reconnect the cables.
Does the problem remain?
Step 4
Check the printhead cable for damage, and replace if necessary.
Does the problem remain?
Step 5
Replace the printhead. See
Does the problem remain?
Step 6
Replace the controller board. See
page
393.
Does the problem remain?
120 errors
120 error messages
Error code Description
120.80
The motor (fuser) did not turn on.
120.81
The motor (fuser) did not turn off.
120.82
The motor (fuser) speed did not ramp up to the
required level.
120.83
The motor (fuser) stalled.
120.84
The motor (fuser) ran too slow.
120.85
The motor (fuser) ran too fast.
120.86
The motor (fuser) did not run at the correct timing.
"Printhead removal" on page
"Controller board removal" on
Diagnostics and troubleshooting
Yes
Go to step 4.
Go to step 5.
Go to step 6.
397.
Contact the next
level of support.
Action
See
"Motor (fuser) service check" on
page
199.
198
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
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