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Action
Step 13
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 14
Reinstall or replace the sensor. See
through) removal" on page
Does the problem remain?
Step 15
Perform a print test.
Does the problem remain?
Sensors (tray [x] trailing edge and pass-through): Paper cleared too late service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 4
Replace the paper or change the paper size setting in the tray.
Does the problem remain?
Step 5
Check the primary paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 6
Remove the paper jams and obstructions.
Does the problem remain?
"Sensor (550-sheet tray pass-
419.
Diagnostics and troubleshooting
153
Yes
Go to step 15.
Go to step 15.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
Go to step 7.
5028
No
Go to step 14.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
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