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Actions
Step 6
Remove the imaging kit, and then clean the printhead lenses. See
"Cleaning the printhead lenses" on page
Does the problem remain?
Step 7
Replace the motor (EP drive). See
page
333.
Does the problem remain?
Step 8
Replace the printhead. See
Does the problem remain?
Step 9
Replace the controller board. See
page
393.
Does the problem remain?
Horizontal colored lines or banding check
ABCDE
ABCDE
ABCDE
Actions
Step 1
a
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
b
Check the test page for lines.
Are the lines white?
Step 2
Perform the repeating defects check. See
check" on page
62.
Does the problem remain?
451.
"Motor (EP drive) removal" on
"Printhead removal" on page
"Controller board removal" on
"Repeating defects
Diagnostics and troubleshooting
Yes
Go to step 7.
Go to step 8.
Go to step 9.
397.
Contact the next
level of support.
Yes
Go to step 2.
Go to step 3.
45
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
Go to step 3.
The problem is
solved.
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