Table of Contents
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Error code
Description
230.44
Paper fed from tray 4 cleared the sensor (duplex
path 1) earlier than expected.
230.45
Paper fed from tray 4 never cleared the sensor
(duplex path 1).
230.91
Paper remains detected at the sensor (duplex
path 1) after the printer is turned on.
Sensor (duplex path 1): Paper arrived too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path entering the duplex path for paper jams and
fragments.
Is the paper path free of fragments and contamination?
Step 4
Remove the paper jams and fragments.
Does the problem remain?
Step 5
Perform a print job.
Does the problem remain?
Sensor (duplex path 1): Paper failed to arrive service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Diagnostics and troubleshooting
100
Action
"Sensor (duplex path 1): Paper cleared
See
too early service check" on page
See
"Sensor (duplex path 1): Paper failed to
clear service check" on page
See
"Sensor (duplex path 1) static jam
service check" on page
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Contact the next
level of support.
Yes
Go to step 3.
5028
104.
102.
98.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
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