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Action
Step 13
Replace the cable.
Does the problem remain?
Step 14
Replace the printhead. See
Does the problem remain?
Step 15
Replace the controller board. See
page
393.
Does the problem remain?
Gapping or half color page check
Action
Step 1
Make sure all the packing materials on the imaging unit are
removed.
Does the problem remain?
Step 2
a
Reseat the cyan, magenta, and yellow developer units in the
imaging kit.
b
Reseat the imaging kit.
c
Enter the Diagnostics menu, and then navigate to:
Advanced Print Quality Samples > Advanced Print Quality
Samples
d
Check the test page.
Does the problem remain?
Step 3
Check the developer hold down arms and springs for damage, and
replace if necessary. See
page
401.
Does the problem remain?
"Printhead removal" on page
"Controller board removal" on
"Developer hold down removal" on
Diagnostics and troubleshooting
Yes
Go to step 14.
Go to step 15.
397.
Contact the next
level of support.
Yes
Go to step 2.
Go to step 3.
Go to step 4.
43
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
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