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If a hard disk is replaced, then do the following:
1. After removing the faulty hard disk on the customer premises, please hand the disk to the customer.
You must obtain and save the customer's signature on a document that states that you have handed
the faulty hard disk to the customer.
2. If the customer prefers not to take it hard disk, return it back to your team leader/manager for
physical destruction. You must obtain and save the customer's signature on a document that states
that customer agreed physical destruction to faulty hard disk by your company in line with the
customer service agreement.
Removal precautions
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock and to prevent damage to the printer,
remove the power cord from the electrical outlet before you connect or disconnect any cable or
electronic card or assembly for personal safety and to prevent damage to the printer. Disconnect any
connections between the printer and computers or peripherals.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely. Always use the hand holds on the sides of the printer. Make sure
that your fingers are not under the printer when you lift or set the printer down.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Handling ESD‑sensitive parts
To prevent damage to the electrostatic discharge (ESD)-sensitive parts in the printer, do the following:
•
Turn off the printer before removing logic boards.
•
Keep the parts in their original packing material until you are ready to install them into the printer.
•
Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
•
Use the ESD wrist strap. Connect the wrist band to the system ground point. This action discharges any
static electricity in your body to the printer.
•
Hold the parts by their edge connector shroud. Do not touch its pins. If you are removing a pluggable module,
then use the correct tool.
•
If possible, keep all parts in a grounded metal cabinet.
•
Do not place the parts on the printer cover or on a metal table. If you need to put down the parts, then put
them in their packing material.
•
Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not
working on it.
•
Be careful while working with the parts when cold-weather heating is used. Low humidity increases static
electricity.
Parts removal
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