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Sensor (duplex path 2): Paper arrived too early service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size settings in the tray.
Does the problem remain?
Step 3
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper settings matches the paper in the tray
guides.
Do the paper settings match the paper in the tray?
Step 4
Change the paper settings to match the paper in the tray.
Does the problem remain?
Step 5
Check the duplex paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 6
Remove the jams and obstructions.
Does the problem remain?
Sensor (duplex path 2): Paper failed to arrive service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Diagnostics and troubleshooting
106
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 6.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
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