Table of Contents
Advertisement
Sensor (fuser exit): Paper failed to clear service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the redrive paper path for paper jams and fragments.
Is the paper path free of jams and fragments?
Step 4
Remove the jams and fragments.
Does the problem remain?
Step 5
Check the fuser for obstructions.
Is the fuser free from obstructions?
Step 6
Remove the obstructions in the fuser area.
Does the problem remain?
Step 7
Check the fuser for damage or life expiration, and replace if
necessary. See
"Fuser removal" on page
Does the problem remain?
Step 8
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
370.
Diagnostics and troubleshooting
92
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
Go to step 7.
Go to step 8.
Go to step 11.
5028
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
Go to step 9.
Advertisement
Table of Contents
