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Action
Step 21
Replace the media feeder. See
page
411.
Does the problem remain?
Step 22
Perform a print test.
Does the problem remain?
Sensors (tray [x] trailing edge and pass‑through): Paper failed to clear service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Step 6
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
"Media feeder removal" on
Diagnostics and troubleshooting
158
Yes
Go to step 22.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 8.
Go to step 8.
5028
No
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
Go to step 7.
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