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Action
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Trailing edge (tray [x])).
Does the sensor status change while toggling the sensor?
Step 6
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 7
Reinstall or replace the sensor. See
trailing edge) removal" on page
Does the problem remain?
Step 8
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Sensor tests
b
Find the sensor (Pass-through (tray [x])).
Does the sensor status change while toggling the sensor?
Step 9
Reseat the sensor cable, and then check the sensor for
misalignment and damage.
Is the sensor properly installed and free of damage?
Step 10
Reinstall or replace the sensor. See
through) removal" on page
Does the problem remain?
Step 11
Perform a print test.
Does the problem remain?
"Sensor (550-sheet tray
420.
"Sensor (550-sheet tray pass-
419.
Diagnostics and troubleshooting
146
Yes
Go to step 8.
Go to step 8.
Go to step 8.
Go to step 11.
Go to step 11.
Go to step 11.
Contact the next
level of support.
5028
No
Go to step 6.
Go to step 7.
The problem is
solved.
Go to step 9.
Go to step 10.
The problem is
solved.
The problem is
solved.
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