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Action
Step 4
Load the RFID media into Tray 3 or Tray 4.
Does the problem remain?
Step 5
Check if the printer, driver, or job settings are selecting the tray that
holds the RFID media.
Do the settings specify Tray 3 or Tray 4?
Step 6
Configure the printer, driver, or job settings to specify the tray that
holds the RFID media.
Does the problem remain?
Step 7
Check if the RFID media is rotated to the correct orientation for the
user's application.
Note: The orientation of the media loaded in the tray should
match the orientation specified by the user's RFID system
design.
Is the RFID media rotated to the correct orientation?
Step 8
Rotate the media to the correct orientation for the user's
application.
Does the problem remain?
Step 9
The RFID media could be damaged or faulty. If necessary, ask the
user to read and/or write the tags with a desktop or handheld RFID
reader.
Are the tags readable?
Step 10
Replace the RFID media.
Does the problem remain?
Diagnostics and troubleshooting
179
Yes
Go to step 5.
Go to step 7.
Go to step 7.
Go to step 9.
Go to step 9.
Contact the next
level of support.
Contact the next
level of support.
5028
No
The problem is
solved.
Go to step 6.
The problem is
solved.
Go to step 8.
The problem is
solved.
Go to step 10.
The problem is
solved.
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