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•
Consult the network administrator to verify that the physical and wireless network settings displayed
on the network settings page for the device are properly configured.
•
If a wireless network is used, then verify that the printer is in range of the host computer or wireless
access point, and there is no electronic interference.
•
Have the network administrator verify that the device is using the correct SSID, and wireless security
protocols.
Actions
Step 1
If the printer is physically connected to the network, make sure that
the Ethernet cable is properly connected on both ends.
Does the problem remain?
Step 2
If the network is wireless, check the online status of the printer
under Printers and Faxes on the host computer. Delete all print jobs
in the print queue.
Is the printer online and in Ready state?
Step 3
Change the printer status to online.
Does the problem remain?
Step 4
Check the IP address displayed on the network settings page.
Does it match the IP address in the port of the drivers using the
printer?
Step 5
Note: A printer should use a static IP address on a network.
Does the LAN use DHCP?
Step 6
Check the first two segments of the IP address.
Does the IP address start with 169.254?
Step 7
Reset the printer.
Does the problem remain?
Diagnostics and troubleshooting
259
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 9.
Go to step 6.
Go to step 7.
Go to step 9.
5028
No
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 5.
Go to step 8.
Go to step 8.
The problem is
solved.
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