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Action
Step 5
Check the paper path exiting the tray.
Is the paper path free of fragments and contamination?
Step 6
Clean the paper path.
Does the problem remain?
Step 7
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b
Select a setting, and then touch Start.
Does the motor run?
Step 8
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 9
a
Replace the motor (tray 1 pick).
b
Perform a print job.
Does the problem remain?
Diagnostics and troubleshooting
136
Yes
Go to step 7.
Go to step 7.
Contact the next
level of support.
Go to step 9.
Contact the next
level of support.
5028
No
Go to step 6.
The problem is
solved.
Go to step 8.
The problem is
solved.
The problem is
solved.
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