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Action
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the redrive paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 4
Remove the jams and obstructions.
Does the problem remain?
Step 5
Check the duplex paper path for paper jams and obstructions.
Is the paper path free of jams and obstructions?
Step 6
Remove the jams and obstructions.
Does the problem remain?
Step 7
Inspect the ribs on the control panel base cover for wear, nicks, or
other damage that could obstruct the paper path.
Is there any damage?
Step 8
Replace the control panel base cover. See
cover removal" on page
Does the problem remain?
Step 9
Check the diverter for smooth movement.
Does the diverter freely move witthout interference?
Step 10
Replace the diverter. See
Does the problem remain?
"Control panel base
324.
"Diverter removal" on page
Diagnostics and troubleshooting
Yes
Go to step 3.
Go to step 5.
Go to step 5.
Go to step 7.
Go to step 7.
Go to step 8.
Go to step 9.
Go to step 11.
Go to step 11.
386.
101
5028
No
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
Go to step 9.
The problem is
solved.
Go to step 10.
The problem is
solved.
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