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Motor (tray [x] transport) failure service check
Action
Step 1
Reset the printer
Does the problem remain?
Step 2
Check the connections between the motor (tray [x] transport) and
controller board.
Is the motor properly connected?
Step 3
Reseat the cable.
Does the problem remain?
Step 4
Check the motor (tray [x] transport) cable for damage.
Is the cable free of damage?
Step 5
Replace the cable.
Does the problem remain?
Step 6
Reset the printer.
Does the problem remain?
Step 7
Replace the motor (tray [x] transport).
Does the problem remain?
Step 8
Reset the printer.
Does the problem remain?
Step 9
Replace the controller board.
Does the problem remain?
Diagnostics and troubleshooting
226
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 6.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
Contact the next
level of support.
5028
No
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 5.
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
The problem is
solved.
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