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Action
Step 3
Check the fuser rollers for damage.
Are the rollers free of damage?
Step 4
Replace the fuser. See
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection, and then reseat if
necessary.
Does the problem remain?
Step 7
Replace the fuser. See
Does the problem remain?
Step 8
Perform a print job.
Does the problem remain?
Sensor (fuser exit) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
"Fuser removal" on page
"Fuser removal" on page
Diagnostics and troubleshooting
Yes
Go to step 5.
Go to step 5.
370.
Go to step 8.
Go to step 7.
Go to step 8.
370.
Contact the next
level of support.
Yes
Go to step 3.
Go to step 3.
94
5028
No
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
Go to step 2.
The problem is
solved.
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