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Actions
Step 2
a
Reconnect any loose connections.
b
Print multiple print tests.
Does the problem remain?
Step 3
Replace the fuser drive motor.
Does the problem remain?
Step 4
Replace the controller board. See
page
393.
Does the problem remain?
938 errors
938 error messages
Error code
938.01
938.02
938.03
938.04
95y errors
95y error messages
Error code
950.xx
951.xx
"Controller board removal" on
Description
The board level was not obtained.
Timed out while waiting for the bullet serial
data to be updated.
The NVM_OK was not received from the NV2
server for a successfully submitted request.
An over temperature condition is detected.
Description
There is a mismatch between controller
EEPROM and mirror.
•
950.00 through 950.29 codes: mismatch
between controller and mirror
•
950.30 through 950.60 codes: mismatch
between secure and controller
Error NV part on system board.
Diagnostics and troubleshooting
Yes
Go to step 3.
Go to step 4.
Contact the next
level of support.
Action
See
"Controller board removal" on
page
Action
Go to
check" on page
Go to
page
242
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
393.
"950.xx NVRAM failure service
244.
"Controller board removal" on
393.
5028
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