Sharp MX-C507P Service Manual page 271

Action
Step 6
Print the following:
•
Error Log
•
Menu Settings Page
•
Network Settings Page
Does the problem remain while printing these pages?
Step 7
Note: Before performing this step, write down the following
information about the file being sent to the printer:
•
Application used
•
Operating system
•
Driver type
•
File type (PCL, PostScript, XPS, etc.)
a
Reattach the communications cable.
b
Reset the printer.
c
Perform a print job.
Does the problem remain?
Step 8
a
Reset the printer.
b
Perform a different print job.
Does the problem remain?
Step 9
a
Upgrade the firmware.
Note: Contact your next level of support for the correct
firmware level to use.
b
Reset the printer.
c
Perform a print job.
Does the problem remain?
Step 10
Verify if the printer is an MFP.
Is the printer an MFP?
Step 11
Perform a copy job.
Does the problem remain?
Diagnostics and troubleshooting
237
Yes
Go to step 31.
Go to step 8.
Go to step 9.
Go to step 31.
Go to step 11.
Go to step 31.
5028
No
Go to step 7.
Go to step 10.
Go to step 10.
Go to step 10.
Go to step 13.
Go to step 12.