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Action
Step 6
Check the sensors for damage, and replace if necessary.
Does the problem remain?
102 errors
102 error messages
Error code Description
102.20
Tray 2 product ID is invalid.
102.21
Tray 2 board ID is invalid.
102.22
Tray 2 type is invalid.
102.30
Tray 3 product ID is invalid.
102.31
Tray 3 board ID is invalid.
102.32
Tray 3 type is invalid.
102.40
Tray 4 product ID is invalid.
102.41
Tray 4 board ID is invalid.
102.42
Tray 4 type is invalid.
Invalid input option type or ID is detected service check
Action
Step 1
a
Make sure that the latest firmware is installed.
b
Make sure that the options configuration is supported. See the
Printer, Option, and Stand Compatibility Guide.
c
Reset the printer.
Does the problem remain?
Step 2
Reseat the interface cable, and then check the cable for damage.
Is the cable free of damage?
Step 3
Replace the cable. See
on page
423.
Does the problem remain?
"550-sheet tray interface cable removal"
Diagnostics and troubleshooting
Yes
Contact the next
level of support.
Action
See
"Invalid input option type or ID is detected
service check" on page
Yes
Go to step 2.
Go to step 4.
Go to step 4.
195
5028
No
The problem is
solved.
195.
No
The problem is
solved.
Go to step 3.
The problem is
solved.
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