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221 paper jams
221 paper jam messages
Error code
Description
221.xx
Paper in the paper path of the redrive area
remains detected at the sensor (duplex path 1)
when the printer is turned on.
Sensor (duplex path 1) static jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 3
Check the paper path for partially fed or jammed paper.
Is the paper path free of partially fed or jammed paper?
Step 4
Remove the partially fed or jammed paper.
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Duplex path 1).
Does the sensor status change while toggling the sensor?
Step 6
Check the cable on the JDSNS connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Diagnostics and troubleshooting
98
Action
"Sensor (duplex path 1) static jam
See
service check" on page
Yes
Go to step 3.
Go to step 3.
Go to step 5.
Go to step 5.
Contact the next
level of support.
Go to step 7.
5028
98.
No
Go to step 2.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 6.
The problem is
solved.
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