Troubleshooting - Avaya 1000 Installation And Commissioning Manual

Figure 80: Required firmware version
This figure shows a screen display from an IP Phone 2004. The display on another model of IP
Deskphone may differ.
This display can only be cleared by pressing the Cancel key. While this display appears, the user
can only receive calls; they cannot make outgoing calls.
Upgrade procedures can be found in Avaya Signaling Server IP Line Applications Fundamentals,
NN43001-125.
Upgrading firmware for Avaya Communication Server 1000 Release 7.6
1. At the Main Office, upgrade IP Deskphone firmware on the Signaling Server. For
instructions, see the chapter "Uploading software upgrade files" in Avaya Communication
Server 1000E: Upgrade Procedures (NN43041-458).
2. Issue the CLI command umsUpgradeAll at the main office.
3. The Branch Office IP Deskphones that are in Normal Mode (for example, IP Deskphones
registered to the main office Call Server) are checked to see if they require a firmware
upgrade. If the IP Deskphones require a firmware upgrade, the IP Deskphones are
redirected back to the Branch Office.
4. The Branch Office checks its own firmware version and compares it with the firmware
version which is required by the IP Deskphone. If the Branch Office does not have the
required firmware, then the Branch Office automatically initiates an File Transfer Protocol
(FTP) or Secure File Transfer Protocol (sFTP) session to the main office and retrieves the
required firmware.
5. Issue the CLI command umsUpgradeAll at the Branch Office. The IP Deskphones that are
waiting in Local Mode receive the firmware upgrade and are redirected back to the main
office.

Troubleshooting

This section contains error messages and troubleshooting information for IP Phone operation.
June 2014 Branch Office Installation and Commissioning
Comments? infodev@avaya.com
Troubleshooting
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