Avaya 1000 Installation And Commissioning Manual page 198

Maintenance and diagnostics
Table 35: Branch User Config troubleshooting
Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Locked from Login
Permission Denied
(1)
Branch Office Installation and Commissioning
198
Probable Cause
Main office TN already
equipped and active on a call.
Incorrect Branch User ID
entered.
Incorrect Branch User ID
entered.
Branch User ID not in NRS
database.
Incorrect Branch User ID
entered.
No Main Office TN associated
with Branch User ID
configured.
Main Office TN associated with
the Branch User ID and the
programmed TN on the IP
Phone does not match.
NRS database has Branch
Office as endpoint for Branch
User ID.
Incorrect Branch User ID
entered.
Incorrect MG 1000B TPS IP
Phone Installer's Password, or
Temporary IP Phone Installer's
Password entered three times.
Incorrect Main Office TN
Station Control Password,
main office IP Phone Installer's
Password, or main office
Temporary Telephone
Installer's Password entered
three times.
IP Phone Installer's Password
or Temporary IP Phone
Installer's Password at the MG
1000B TPS not configured or
disabled.
Comments? infodev@avaya.com
Actions
Identify duplicate Branch User ID allocation, and
correct the configuration accordingly.
Retry with correct Branch User ID.
Retry with correct Branch User ID.
Update NRS database to include Branch User ID.
Retry with correct Branch User ID.
Configure Main Office TN to associate with Branch
User ID.
Configure a Main Office TN to match the IP Phone
TN.
Branch User in which the TN Main Office configured
is the same as the Branch User TN.
Configure a new Branch Office TN and IP Phone TN
to match the Main Office TN.
Correct NRS database configuration to have main
office as Branch User ID endpoint.
Retry with correct Branch User ID.
Wait one hour for the lock to clear automatically,
or
use the clearLockout command on the MG 1000B
IPL maintenance terminal to clear the lockout.
Wait one hour for the lock to clear automatically,
or
disable and enable the Main Office TN in LD 32 to
clear the lockout.
Set or enable the IP Phone Installer's Password or
Temporary IP Phone Installer's Password at the MG
1000B TPS.
June 2014