Related Manuals for Avaya CallPilot 1005r
Summary of Contents for Avaya CallPilot 1005r
- Page 1 Avaya CallPilot® 1005r Server Hardware Installation NN44200-308, 01.09 December 2010...
- Page 2 Product provided by Avaya including the selection, arrangement and While reasonable efforts have been made to ensure that the design of the content is owned either by Avaya or its licensors and is information in this document is complete and accurate at the time of protected by copyright and other intellectual property laws including the printing, Avaya assumes no liability for any errors.
- Page 3 Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 4 Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 5: Table Of Contents
Contents Chapter 1: Customer service....................7 Getting technical documentation........................7 Getting product training.............................7 Getting help from a distributor or reseller......................7 Getting technical support from the Avaya Web site..................8 Chapter 2: 1005r server description..................9 In this chapter..............................9 1005r Server features............................9 Introduction...............................9 RoHS compliance.............................9 Server dimensions and weight........................10... - Page 6 Rear panel connectors............................34 What is next?..............................36 Connecting the server to the ELAN subnet.....................37 Introduction..............................37 What is next?..............................38 Connecting the server to the Avaya server subnet (optional).................38 Introduction..............................38 What is next?..............................39 Installing the Avaya software feature dongle....................39 Introduction..............................39 Chapter 5: Connecting the server to power................43 In this chapter..............................43...
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Page 7: Chapter 1: Customer Service
Chapter 1: Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 7 •... -
Page 8: Getting Technical Support From The Avaya Web Site
Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 9: Chapter 2: 1005R Server Description
To comply with the RoHS directive, some of the part numbers now contain an E5 or E6 suffix. For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide do not contain the suffix. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 10: Server Dimensions And Weight
The following diagram shows the front view of the 1005r server chassis with the bezel cover removed. When the bezel cover is on, only the DVD and USB connections, controls, alarm LEDs, and status LEDs are visible. With the bezel cover removed, both hard drives, the Avaya CallPilot® 1005r Server Hardware Installation December 2010... - Page 11 NMI switch (not used) Hard drive 1 pull handle ID switch Hard drive 1 release lever ID LED Hard drive 0 pull handle NIC activity LED Hard drive 0 release lever Status LED Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 12: Back Panel Controls And Features
PCI full-size card brackets. USB 1 Numbered (1, 2, 3) from top to bottom. Power Supply 1 USB 0 Power Supply 2 Server management LAN port PS/2 mouse and keyboard External SCSI tape drive connectors Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 13: Pci Riser Assembly
Figure 3: PCI riser card The following picture shows the PCI riser assembly when removed from the 1005r chassis. The PCI riser assembly is shown turned over with low-profile and full-size cards installed. Avaya CallPilot® 1005r Server Hardware Installation December 2010... - Page 14 When you place the server on a solid surface such as a workbench, you have a better view of the card alignment, and you can exert the necessary force when inserting the assembly into the connector. Important: If The PCI riser assembly must be fully seated to avoid server malfunction. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 15: Valid Pci Card Configurations
Table 1: 1005r PCI card slot configurations page 16. Note: Your server configuration depends on what was ordered from Avaya. Therefore, your server may not have all of the slots populated. When looking at the server from the rear (see... -
Page 16: Network Connectivity
Dual NIC LP_PCI-3 bottom Dual NIC Network connectivity Introduction This section describes how the 1005r server can be integrated into your network. The integration depends on the type of switch you are using. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 17: Sample Network Setup: Meridian 1
Sample network setup: Meridian 1 Important: To secure the Avaya CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization's firewall. Sample network setup: Meridian 1 The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch. -
Page 18: Switch Connectivity
For more details about how the 1005r server and switch connection is established, refer to the Installation and Configuration Task List (NN44200-306). CallPilot ELAN subnet and Avaya server subnet setup The 1005r server provides 10/100/1000Base-T Ethernet connectivity through NICs installed in the server. -
Page 19: Meridian 1 Or Avaya Communication Server 1000 Systems
For information about the purpose and requirements of the ELAN subnet, see the Planning and Engineering Guide (NN44200-200). • The second NIC, labeled NIC1-NickP can be connected to the Avaya server subnet. This optional NIC is required only for Meridian 1 or Avaya Communication Server 1000 systems that require a Avaya server subnet connection (in addition to the ELAN subnet connection). -
Page 20: Supported Peripheral Devices
1005r server and the Meridian 1 switch or CS 1000 system. The customer can supply an Ethernet hub or switch from third-party vendors or from Avaya. Since the Ethernet switch or hub is an external device, it requires an AC power source. - Page 21 Planning and Engineering Avaya CallPilot® Planning and Engineering Guide (NN44200-200) Avaya CallPilot® Network Planning Guide (NN44200-201) Avaya Communication Server 1000 Converging the Data Network with VoIP Fundamentals (NN43001-260) Solution Integration Guide for Avaya Communication Server 1000/CallPilot®/NES Contact Center/Telephony Manager (NN49000-300) Installation and Configuration Avaya CallPilot®...
- Page 22 Administration Guide (NN44200-305) Administration Avaya CallPilot® Administrator Guide (NN44200-601) Avaya CallPilot® Software Administration and Maintenance Guide (NN44200-600) Avaya Meridian Mail to Avaya CallPilot® Migration Utility Guide (NN44200-502) Avaya CallPilot® Application Builder Guide (NN44200-102) Avaya CallPilot® Reporter Guide (NN44200-603) Maintenance Avaya CallPilot® Troubleshooting Reference Guide (NN44200-700) Avaya CallPilot®...
- Page 23 (NN44200-116) Avaya CallPilot® Multimedia Messaging User Guide (NN44200-106) Avaya CallPilot® Speech Activated Messaging User Guide (NN44200-107) Avaya CallPilot® Desktop Messaging User Guide for Microsoft Outlook (NN44200-103) Avaya CallPilot® Desktop Messaging User Guide for Lotus Notes (NN44200-104) Avaya CallPilot® Desktop Messaging User Guide for Novell Groupwise (NN44200-105) Avaya CallPilot®...
- Page 24 1005r server description Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 25: Chapter 3: Preparing For Installation
This section provides an overview of the steps required to install the 1005r server and peripheral devices. Installation checklist The following checklist identifies the tasks that must be performed when installing the Avaya ® CallPilot server. For detailed instructions, see... - Page 26 Preparing for installation Step Description Check Review the "Installing the Avaya CallPilot server" section in the Installation and Configuration Task List (NN44200-306), and completed stage 1 of the "Installation checklist." Unpack the server, and ensure you have all the items you need...
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Page 27: Conventions For Warnings
Alerts you to situations where data can be lost or damaged, equipment can be damaged, actions can result in service interruption, and productive time can be lost. Important: Provides information that is essential to the completion of a task. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 28: Unpacking The 1005R Server
6. Save all packing materials and cartons in case you must return any equipment to the carrier. What is next? Remove the front bezel cover so that you can inspect the front panel of the server. See Removing the front bezel on page 29. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 29: Removing The Front Bezel
2. Pull the front bezel off the front panel by the captive fasteners. 3. Do not touch components on the front panel without ESD protection. Attach an ESD strap to your wrist and connect it to a single point ground connection. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 30: What Is Next
Preparing for installation What is next? Continue with Connecting the server to power on page 43. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 31: Chapter 4: Installing The Server And Peripheral Devices
Connecting peripherals to the server on page 34 Connecting the server to the ELAN subnet on page 37 Connecting the server to the Avaya server subnet (optional) on page 38 Installing the Avaya software feature dongle on page 39 Installing the server... -
Page 32: What Is Next
The High Availability configuration is only supported on the 1005r platform. In a High Availability configuration, a pair of peer Avaya CallPilot 1005r servers is used in the place of a single server. Both servers are connected to the same switch and are configured so that one CallPilot server is active (that is, processing calls) and the other is standing by, ready to take over for the first server if the active server fails due to a pre-determined failure condition. -
Page 33: Inspecting The Modem
Follow the installation procedures in this document for each server, with the following exceptions: • Do not connect the server to the Avaya Server Subnet, or the ELAN subnet until directed to do so in the Server and Switch Configuration guide. -
Page 34: Connecting Peripherals To The Server
PCI full-size card brackets. USB 1 Numbered (1, 2, 3) from top to bottom. Power Supply 1 USB 0 Power Supply 2 Server management LAN port PS/2 mouse and keyboard External SCSI tape drive connectors Avaya CallPilot® 1005r Server Hardware Installation December 2010... - Page 35 3. Plug the tape drive into the same single-point ground and A/C power as the rest of the system. 4. Make sure the SCSI terminator is connected to the tape drive before powering on the tape drive. 5. Power on the tape unit. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 36: What Is Next
Select Action ? Scan for Hardware changes. 8. The tape drive is ready for use. What is next? Continue with Connecting the server to the ELAN subnet on page 37. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 37: Connecting The Server To The Elan Subnet
Connecting the server to the ELAN subnet Connecting the server to the ELAN subnet Introduction Connect the CallPilot server to the Meridian 1 switch or Avaya Communication Server 1000 system using the ELAN subnet. Note: If you are installing a High Availability system, do not connect either sever to the ELAN subnet. -
Page 38: What Is Next
The Avaya server subnet is optional. However, it is required to support desktop and Web messaging users. Note: If you are installing a High Availability system, do not connect either sever to the Avaya Server Subnet. The connection to the Avaya Server Subnet is made when you configure the system. -
Page 39: What Is Next
Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Avaya software feature dongle, which plugs into USB port 0 on the rear panel. Note: Only one dongle is shipped with a pair of High Availability servers. - Page 40 3. To eject a software feature key, insert a straightened paper clip into the side access hole. Push the paper clip in the direction of the software feature key. Note: In the following figure, label 1 is the data contact, and label 2 is the ground. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 41 4. Plug the dongle into USB port 0 on the rear panel of the server. Note: Due to system driver allocations, the dongle must be installed in USB port 0. What is next? Continue with Connecting the server to power on page 43. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 42 Installing the server and peripheral devices Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 43: Chapter 5: Connecting The Server To Power
Safety information Voltage: Risk of electric shock Procedures involving electrical connections must only be performed by qualified personnel. Ensure that you obey all displayed warning notices on power equipment and connections. Avaya CallPilot® 1005r Server Hardware Installation December 2010... -
Page 44: Locating The Power Supply Modules
Rack power and grounding To ensure a complete power and grounding installation: ® • In rack-mount server installations, ensure the Avaya CallPilot server chassis and equipment racks are isolated from other foreign sources of ground. Acceptable isolation Avaya CallPilot® 1005r Server Hardware Installation... -
Page 45: Connecting The Server To Power
• In rack-mount server installations where other equipment is also installed in the same rack, ensure that all equipment derives ground from the same service panel as Avaya CallPilot and the switch. Connecting the server to power... - Page 46 3. Let the mini-setup sequence run until you are prompted to log on to the operating system. Note: The system can perform multiple reboots. This is normal. 4. Ensure that the operating system logon window appears on the monitor. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 47 Diagnostics (NN44200-704) guide for troubleshooting instructions. 5. Log into Windows. 6. CallPilot Manager wizard starts automatically. 7. Use the wizard to configure your system. For further details, see the Installation and Configuration Task List (NN44200-306). Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 48 Connecting the server to power Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 49: Chapter 6: Emc Emission Level Protection For The 1005R Server
To lower the EMC emission level, ferrite cores are installed with one loop (see the following diagram) on the following external cables: Ferrite Core (TDK and part number ZCAT3035-1330)—for the triple DS30X I/O cable (Avaya and part number NTRH2014E6). There are three ferrite cores at each end of the cable. - Page 50 EMC emission level protection for the 1005r Server Figure 11: Ferrite cores secured to an external cable The ferrite cores are secured to the appropriate cable with plastic enclosure clips. Tie wraps are added to the cable loop. Avaya CallPilot® 1005r Server Hardware Installation December 2010...
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Page 51: Index
............fax modem required equipment ..........features devices, peripheral server ..............Ethernet hub ............features, front panel keyboard .............. diagram ..............modem ..............front bezel ............. monitor ..............removing .............. Avaya CallPilot® 1005r Server Hardware Installation December 2010... - Page 52 See TLAN ............modem ..............TLAN monitor ..............illustration ............. mouse ..............training ................. PCI and ISA connectors diagram ..............PCI card slots ............. peripheral devices ..........connecting to the server ........unpacking Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 53 ............weight, 1005r server ........... warnings, conventions ..........Avaya CallPilot® 1005r Server Hardware Installation December 2010...
- Page 54 Avaya CallPilot® 1005r Server Hardware Installation December 2010...