Appendix B: Installation Troubleshooting; Troubleshooting Media Server Hardware Installation - Avaya S8500 Installing And Configuring

Appendix B: Installation troubleshooting

This section provides some simple strategies for troubleshooting an installation of a media
server. It focuses on possible problems when

Troubleshooting media server hardware installation

●
Troubleshooting configuring the media server hardware
●
Troubleshooting the installation of license files and Avaya authentication files
●
Troubleshooting media server hardware installation
.
Troubleshooting media server hardware installation
Problem
No power to the
UPS
No power to the
Ethernet switch
No power to the
media server
IPSI LEDs flash
Installing and Configuring the Avaya S8500 Media Server
Possible solution
Make sure the UPS is plugged into the outlet.
●
Make sure the outlet has power.
●
See the user guide that comes with UPS for other solutions.
●
Make sure the Ethernet switch is plugged into the UPS or outlet.
●
Make sure the UPS or outlet has power.
●
See the user guide that comes with the Ethernet switch for other
●
solutions.
Make sure the media server is plugged into the UPS.
●
Make sure the UPS has power.
●
Push the power button on the front of the media server.
●
Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
●
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
Ping IPSI from server.
●
Ping server from IPSI (it is connected to the Services port on the
●
IPSI).
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